By Vctor AhiumaYoung

The Managing Director/Chief Executive Officer, MD/CEO, of the Nigeria Social Insurance Trust Fund, NSITF, Oluwaseun Faleye, has declared that quality service delivery is at the core of the new face of NSITF under his leadership.

Mr Faleye disclosed this when the National Coordinator of the Service Compact With All Nigerians, SERVICOM, Mrs. Nnenna Akajemeli led an advocacy delegation to the headquarters of the NSITF in Abuja on Wednesday.

At the meeting, the new Managing Director Faleye stated that his leadership has already initiated reforms aimed at enhancing service delivery while increasing transparency in the operations of the Fund.

A statement by the Fund’s General Manager, Corporate Affairs, Nwachukwu Godson, quoted Mr Faleye, of assuring the SERVICOM delegation that the NSITF would go “Above and Beyond” to ensure that the beneficiaries of the Employees Compensation Scheme experience the best possible service.

He said, “Quality service delivery is at the core of what we intend to achieve in NSITF. We are fully committed to ensuring that all our operations are streamlined and aligned with the highest standards of efficiency, which is essential in service delivery, and we see SERVICOM as a key partner in this regard.

“There is no doubt that our collaborative efforts will yield an impactful service delivery in terms of reform of our processes and systems in a manner that gingers greater efficiency and service satisfaction.”

According to the statement, the Managing Director stressed the need for the nodal officer, desk and focal officers of the Fund to have a robust knowledge of the fund’s processes and procedures while collaborating with key departments to make the engagement with SERVICOM National produce the required results.

While promising the adoption of the Fund’s updated Service Charter, he said the document will be subject to continuous review to ensure it is dynamic, vigorous and interactive as a base point for the evaluation of the Fund’s services.

In her remarks at the meeting, Mrs. Akajemeli highlighted the significance of quality service delivery in public institutions, especially in agencies like NSITF responsible for the welfare of Nigerian workers. She called for partnership to ensure that the services provided by Fund meet the expectations of its stakeholders, including beneficiaries.

She further urged the NSITF to work closely with SERVICOM in reviewing and optimizing its processes to align with global best practices. She added that the visit aimed to solicit collaboration between SERVICOM and NSITF to improve service delivery and enhance customer satisfaction across the Fund’s operations.

Mrs. Akajemeli expressed satisfaction with the improved service delivery in the Fund and expressed optimism that new management will do more.

Thanking the Managing Director for his responsiveness and support to the Fund’s SERVICOM activities, Akajemeli added that there was no alternative to “extra mile” in customer satisfaction and aligned it to “Above and Beyond” theme of the 2024 Customer Service Week.

On hand too to welcome the SERVICOM National delegation was the Fund’s Executive Director of Finance, Adegoke Adedeji who in his vote of thanks re-echoed the commitment of the NSITF to improved service delivery, and extolled Akajemeli for her tireless efforts in repositioning the Service Compact with Nigeria. The heads of the departments of the fund were also in attendance.