…celebrates customer service week

The Nigeria Export Promotion Council (NEPC) has trained its staff on maintaining an effective working relationship with their customers.

The Executive Director/Chief Executive Officer (ED/CEO) of NEPC, Mrs Nonye Ayeni, stated this at the Council’s customer service week celebration, which was held at the NEPC headquarters, Abuja, on Monday, themed “Above and Beyond: The Customer Centric Approach.”

She also urged them to make the satisfaction of its customers their priority.

Ayeni said all NEPC activities and actions are geared towards satisfying customers, urging the staff to display a positive attitude at all times while interacting with the customers.

She added that when customers’ needs may not be met, it is necessary to inform them ahead of time.

“The reason we are here is because of our customers. They are kings. In NEPC, our mandate is hinged on exporters of no-noil products. They are the reason we were established, and without them, we cannot fulfil our mandate of promoting the development and diversification of exports in Nigeria.

“Therefore, it is imperative that we go the extra mile to satisfy the exporters. All our processes and activities must be geared towards serving them, creating value, and extending the ‘wow’ factor to them. All our promises to our customers should be kept.

“On occasions where there are unavoidable reasons for not meeting our promises, the customers should be duly informed ahead of time stating the reasons why it’s no longer possible and where necessary, other alternatives should be passed on to the customer,” the NEPC boss told Tribune Online.

In his remarks, Provost of the University of America, Nigeria, Professor Mike Ikupolati, said organisations can achieve their goals and mandates through effective leadership and followership with like minds.

He added that every member of an organisation should be good ambassadors, irrespective of the position he holds.

Earlier in her remarks, NEPC’s head of the corporate service department, Mrs. Esther Ikporah, charged the staff to always display good conduct, treat customers with all sense of dignity, and allow room for free flow of communication.

About 270 staff, including the maintenance, technical, and security departments, were rewarded for outstanding services.